Before getting in touch, the frequently asked questions (FAQs) below may help resolve your query. If after reviewing the FAQs you are unable to find an answer to your question, please don’t hesitate to contact us.
Frequently Asked Questions
I WOULD LIKE TO CHECK THE STATUS OF MY ORDER, IS THIS POSSIBLE?
Tracking is not provided as standard on our parcels, however can be provided when requested in advance. Email us directly at [email protected]
Once you’ve placed your order, we aim to dispatch it as soon as possible. Once dispatched you will not receive email confirmation, however the estimated delivery times below provide a rough estimate:
UK: Estimated 3-5 working days from dispatch. Please note this does not account for processing or packing times.
EU: Estimated 1-2 weeks from dispatch for parcels dispatched by air. Please note this does not account for processing or packing times.
Non-EU: Estimated 1-2 weeks from dispatch for parcels dispatched by air. Please note this does not account for processing or packing times.
Middle East, Africa, and Asia: Estimated 2-3 weeks from dispatch for parcels dispatched by air. Please note this does not account for processing or packing times.
HOW DO I ACCESS THE WEB RESOURCES ASSOCIATED WITH MY BOOK?
If your book comes with online resources such as videos, you will be able to access these by using a key code. Your book will usually contain a key code and instructions on how to redeem the key code online. The key code can usually be found just before or after the contents page. If you are having difficulty using your key code please contact us for further guidance.
HOW DO I ACCESS MY EBOOK?
If you have purchased an eBook you can access your redemption code by clicking on the “View your order” button in your order confirmation email. You will then need to log in using the email address with which you placed your order. Once you have your redemption code, you will need to follow the guidelines on our eBook FAQs page.
HOW CAN I REQUEST AN E-INSPECTION COPY OR ANCILLARY ACCESS?
E-inspection copies are available to academic staff. To request an inspection copy please complete our inspection copy request form. To request access to ancillary materials, please complete our inspection copy feedback form. Please note ancillary materials are only provided to academic staff able to provide evidence of adoption.
WHAT IS YOUR RETURNS POLICY?
Physical books
If you’re not completely satisfied with your prepaid purchase, please Contact Us to arrange a return for a refund within 30 days of the date of receipt of your shipment.
No returns are accepted for online/electronic products or opened shrink-wrapped, software, CD/DVD-ROM, and DVD products.
MNG will issue a refund for purchase price based on original payment method (excluding shipping/handling) if the original invoice information is supplied.
Products damaged during shipment must be reported to MNG within 30 days of shipment receipt. At that time, the nature of the damage must be provided.
Contact us
If after reviewing the FAQs above you’ve not found an answer to your query, please contact us using the contact details below.
SALES, MARKETING, AND GENERAL INQUIRIES
| Mare Nostrum Group Ltd |
| 39 East Parade |
| Harrogate |
| HG1 5LQ |
| North Yorkshire |
| Phone: +44 (0)1423 562232 |
| Email: [email protected] |
ORDERING AND SHIPPING
| Wiley, European Distribution Centre |
| Oldlands Way, New Era Estate |
| Bognor Regis |
| West Sussex |
| PO22 9NQ |
| Phone: +44 (0)1243 843291 |
| Email: [email protected] |