Jonah C. Pardillo Books by the Author Previous slide in carousel Business Process Improvement Business Technology Organization Strategies in E-business Comprehensive Guide to Business Risk Management Digital Leadership Key Concepts in Marketing and Advertising Business Management in an Uncertain World: an Introductory Text for Executives Customer Service in Business: Keeping Your Customers Close and Loyal Customer Service in Business Business Management in an Uncertain World International Business Strategy in Emerging Markets Marketing Automation Business Informatics Next slide in carousel