Foreword
Acknowledgments
. Introduction
Flashback Change Demonstration
Change Comes to Critical Decision-Making
Incident Action Plan
Command Decision-Making Background
Taking A Page from the Commercial Aviation Decision-Making Playbook
CRM to the Rescue
Introduction to CRM
Change Is Difficult
Our Challenge
Critical Learning Points
Crew Resource Management Discussion Questions
2. The History of Crew Resource Management
Seemed Like Just Another Day at the Office
Fuel Quantity
Impact and Effects of this Aviation Case
Critical Learning Points
CRM Discussion Questions
3. The Need for Crew Resource Management within Emergency Operations
National Institute for Occupational Safety and Health
Fire Rescue Incident Command Progression
Building Fire Case Study
Building Fire Case Study Aftermath
Building Fire Case Study Operational Alternatives
Critical Learning Points
Crew Resource Management Discussion Questions
4. The Science Behind Crew Resource Management
The Domino Theory
Root Causes and Impacts of Accidents
The Swiss Cheese Theory
The Sterile Cockpit 82 2 Aviation Case Study
Sterile Command Post
The Disruptive Command Post 82 2 Pipeline Case Study
Pipeline Case Study Operational Alternatives
Get-home-itis Syndrome
Get-home-itis Aviation Case Study 82 2 American Airlines Flight 42
Get-home-itis and Its Impact and Effects on Fire Rescue
Operations
Triad of Get-home-itis Fire Rescue Case Studies
USAF Knock-It-Off Program
Critical Learning Points
Crew Resource Management Discussion Questions
5. Teamwork and Leadership
Teamwork and Leadership Aviation Case Study 82 2 Korean Air Cargo Flight 85 9
Catastrophic Explosion Case Study
Explosives Case Study Operational Alternatives
Incident Command Teams
Duties of the Incident Commander
Duties of Incident Safety Officer
Duties of the Incident Accountability Officer
Duties of the Deputy Incident Commander
Command Team Staffing
Critical Learning Points
Crew Resource Management Discussion Questions
. Effective Communications Under Stress
Ideal Communications Case Study
On-Scene Operations
Methods of Communicating
Communications Order Model
Command and Tactical Radio Use
Brief Initial Reporting
Incident Benchmarks
Building or Area Personnel Evacuation Signal
Assigned Radio Frequencies
Summary and Critical Learning Points
Communications Discussion Questions
7. Task Allocation
A Really Bad Day in the Air
Fireground Failure to Allocate Tasks
The Lone Ranger Rides Solo
Summary and Critical Learning Points
Crew Resource Management Discussion Questions
8. Critical Decision-Making
An Aviation Application of CRM
Historic Fire Rescue Service Decision Making
NIOSH Death in the Line of Duty Report
(Executive Summary Excerpt)
Korean Air Cargo Flight 85 9 Crash
Eliminating Decision-Making Distractions
Brief Initial Report
Incident Action Plan
Summary and Critical Learning Points
Crew Resource Management Discussion Questions
9. Operating at Abandoned, Vacant,
and Derelict Building Fires
Building Shot in the Head
Four Benchmark AVD Case Study Fires
Path Forward to Better Manage AVD Building Fires
Critical Learning Points
Discussion Questions
. The Power of After-Action Reporting
AAR Reflection and Application
The AAR Process
Gathering AAR Data
After-Action Report Process Guidelines
Critical Learning Points
Discussion Questions
. Job Aid and Checklist
The Research
Command 82 7 s -Minute Checklist
Expanded Mayday Checklists
Brief Initial Report Checklist Review
Structural Fire Operating Guideline Policy
Firefighter Accountability
Critical Learning Points
Discussion Questions
2. Precedence Setting Decisions in Aviation
and Fire Operations Case Studies: Proof
of the CRM Concept
United Flight 73 (December 978)
Hackensack Ford Commercial Building Fire (July 988)
United Flight 232 (July 989)
Clipper Mill Warehouse Fire (September 995)
U.S. Air Flight 549 82 2 The Miracle on the Hudson (January 2 9)
Conclusion
Critical Learning Points
CRM Discussion Questions
Epilogue
Notes
Index
About the Author
