Deputy Assistant Chief John Norman is a veteran of more than 35 years in the fire service, with a wide range of experience. He has fought fires in rural, suburban, and urban settings. Since Sept. 11, 2001, Norman has been the Chief of Rescue Operations with the New York Fire Department. Until that date, as a Battalion Chief, he had been assigned to the 16th Battalion in Harlem. In the days after the collapse of the Twin Towers, Norman was designated as the Search and Rescue manager for the World Trade Center site. He operated in that position as a member of the Incident Commanders General Staff for two months before assuming his assignment as the Chief in Charge of the Special Operations Command on a full-time basis. He is the best-selling author of Fire Officer's Handbook of Tactics, Third Edition, also from Fire Engineering Books & Videos.
