Behind the Smile, Second Edition

Preface
1. Island Tourism
2. Work and Encounters in Tourism
3. The Airport
Redcap Wendy Husbands
Teller and Money Exchanger Joyann Springer
4. The Hotel
Taxi Driver Trevor Mapp
Bartender Sylvan Alleyne
Guest Services Director Marilyn Cooper
Room Attendant (Maid) Sheralyn O'Neale
Security Errol Sobers
Chef Malcolm Bovell
Manager Martin Barrow
5. The Beach
Beach Vendor Rosco Roach
Hotel Water Sports Zerphyl Greaves
Jet-Ski Operator Ricky Hinds
Dive Shop Brian Rock
6. The Attractions
Cruise-Ship Shore Excursions Rosie Hartmann
Island Bus Tours Anderson Hughes
Co-Pilot, Atlantis Submarines Michael Walcott
Tour Guide, Harrison's Cave Malika Marshall
Captain, Jolly Roger Pirate Cruises Dwayne Parry
Owner-Operator, Cycling Tours Robert Quintyne
7. The Research and Promotion of Tourism
Barbados Hotel and Tourism Association Colin Jordan
Chief Research Officer, Ministry of Tourism Everton Gill
8. Conclusion
Epilogue: Student Encounters with Tourists and Tourism
Acknowledgments
Bibliography
Index